Privacy Policy

Introduction

At Hellicaser, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, process, and protect your information when you use our website, products, and services.

We recommend that you read this privacy policy carefully to understand our practices regarding your personal data. By using our website or services, you acknowledge that you have read and understand this privacy policy.

Data We Collect

We may collect different types of information depending on how you interact with Hellicaser:

Personal Information

• Contact information: Name, email address, phone number, and mailing address when you contact us, register for an account, or subscribe to our newsletter.
• Account information: Username, password, and account preferences if you create an account with us.
• Payment information: Credit card details, billing address, and other payment details when you make a purchase (payment processing is handled by secure third-party payment processors).
• Communication data: Information you provide when you communicate with us via email, phone, or through our contact forms.
• Marketing preferences: Your preferences for receiving marketing communications from us.

Automatically Collected Information

• Usage data: Information about how you use our website, including pages visited, time spent on pages, links clicked, and features used.
• Device information: IP address, browser type and version, operating system, device type, and other technical information about the device you use to access our website.
• Location data: General location information based on your IP address.
• Cookies and similar technologies: Data collected through cookies and similar tracking technologies (see our Cookie Policy section for more details).

How We Use Your Data

We use your personal data for the following purposes:

To Provide and Maintain Our Services

• Process transactions and fulfill orders
• Create and manage your account
• Provide customer support and respond to inquiries
• Personalize your experience on our website
• Develop and improve our products and services

For Marketing and Communication

• Send you newsletters, updates, and marketing communications (with your consent)
• Conduct surveys and collect feedback
• Keep you informed about our services, events, and offers that may interest you

For Security and Legal Compliance

• Detect, prevent, and address technical issues, fraud, or illegal activities
• Enforce our terms and conditions
• Comply with legal obligations and respond to legal requests
• Protect our rights, property, and safety, as well as the rights, property, and safety of our users or others

For Business Optimization

• Analyze website usage and trends to improve user experience
• Measure the effectiveness of our marketing campaigns
• Make data-driven business decisions

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on one or more of the following legal grounds:

• Consent: You have given clear consent for us to process your personal data for a specific purpose.
• Contract: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legal obligation: Processing is necessary for compliance with a legal obligation to which we are subject.
• Legitimate interests: Processing is necessary for our legitimate interests or those of a third party, except where such interests are overridden by your interests or fundamental rights and freedoms.

Data Sharing and Disclosure

We may share your personal data with the following categories of recipients:

Service Providers

We may share your information with third-party service providers who help us operate our business and deliver our services, such as:

• Cloud storage providers
• Payment processors
• Email and communication services
• Analytics providers
• Customer support platforms

These service providers are only permitted to use your data for the purpose of providing services to us and are required to maintain confidentiality and security of your data.

Business Partners

We may share your information with business partners with whom we collaborate to offer joint promotions, products, or services, but only with your consent where required by law.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Business Transfers

If Hellicaser is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal data.

With Your Consent

We may share your information with other third parties with your consent or at your direction.

Data Security

We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Regular security assessments and testing
• Access controls and authentication procedures
• Staff training on data protection
• Regular backups and disaster recovery planning

While we take reasonable steps to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider:

• The amount, nature, and sensitivity of the personal data
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process the data
• Whether we can achieve those purposes through other means
• Legal, regulatory, tax, accounting, or other requirements

In some circumstances, we may anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

Your Rights

Depending on your location, you may have certain rights regarding your personal data, including:

For European Economic Area (EEA) Residents

Under the GDPR, you have the following rights:

• Right to access: You have the right to request copies of your personal data.
• Right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• Right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• Right to data portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
• Right to withdraw consent: If we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

For California Residents

Under the California Consumer Privacy Act (CCPA), you have the following rights:

• Right to know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the categories of sources from which that information was collected, the business purpose for collecting the information, and the categories of third parties with whom we share the information.
• Right to delete: You have the right to request the deletion of your personal information, subject to certain exceptions.
• Right to opt-out: You have the right to opt-out of the sale of your personal information to third parties.
• Right to non-discrimination: You have the right not to be discriminated against for exercising your CCPA rights.

Exercising Your Rights

To exercise any of these rights, please contact us using the contact information provided at the end of this policy. We may need to verify your identity before responding to your request.

We will respond to all legitimate requests within one month. Occasionally, it may take us longer if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

You will not have to pay a fee to access your personal data or to exercise any of your other rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

Cookie Policy

Our website uses cookies and similar tracking technologies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners.

Types of Cookies We Use

• Essential cookies: These cookies are necessary for the website to function properly and cannot be switched off in our systems. They are usually set in response to actions made by you, such as setting your privacy preferences, logging in, or filling in forms.
• Analytical/performance cookies: These cookies allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works.
• Functionality cookies: These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
• Targeting cookies: These cookies record your visit to our website, the pages you have visited, and the links you have followed. We may use this information to make our website and the advertising displayed on it more relevant to your interests.

Managing Cookies

Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may impact your overall user experience. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

Cookie Consent

When you first visit our website, you will be presented with a cookie banner that allows you to accept or decline non-essential cookies. You can change your cookie preferences at any time by clicking on the "Cookie Settings" link in the footer of our website.

International Data Transfers

We may transfer your personal data to countries outside of your country of residence, including to countries that may not provide the same level of data protection as your country. When we transfer your personal data internationally, we take measures to ensure that adequate safeguards are in place to protect your data, such as:

• Transferring to countries that have been deemed to provide an adequate level of protection by relevant authorities
• Using specific contracts approved by relevant authorities that give personal data the same protection it has in your country
• Implementing appropriate technical and organizational measures to protect your personal data

By using our services, you consent to the transfer of your data as described in this policy.

Children's Privacy

Our services are not intended for individuals under the age of 16, and we do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without verification of parental consent, we will take steps to remove that information from our servers.

If you believe we might have any information from or about a child, please contact us using the information provided at the end of this policy.

Changes to This Privacy Policy

We may update this privacy policy from time to time in response to changing legal, technical, or business developments. When we update our privacy policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make.

We will obtain your consent to any material privacy policy changes if and where this is required by applicable data protection laws. You can see when this privacy policy was last updated by checking the "Last updated" date at the top of this page.

We encourage you to review this privacy policy periodically to stay informed about how we are protecting your information.

Contact Information

If you have any questions or concerns about this privacy policy or our privacy practices, or if you wish to exercise your data protection rights, please contact us at:

Email: privacy@hellicaser.com

Postal Address: Studio 25u Mandy Falls, Jamesmouth, ME15 0JU, United Kingdom

Phone: +446682343031

We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy.

If you are an EEA resident and believe that we have not adequately resolved your data privacy concern, you have the right to lodge a complaint with your local data protection authority.